FAQ'S
Frequently Asked Questions (FAQs)
Welcome to the itemology FAQ page! here you'll find answer to some of the most common questions our customers ask .If you don't see the information you need, feel free to reach our coustmer service team.
1. WHAT PRODUCTS DO YOU SELL?
Itemology we offer a wide and high-quality cosmetics are Make up Skin care and Hair care product
Make up (foundation, lipsticks, eyeshadow etc)
Skincare products ( cleanser moisturizers serums, etc)
Hair care products
Beauty Tools And accessories
2. HOW DO I PLACE AN ORDER?
Placing an order with us is simple
1 Browse our website and add the items you'd like to purchase to your cart
2. Proceed to checkout and enter your shipping and payment information
3. Review your order and confirm your purchase
Once your order is confirmed, you'll receive a confirmation email with your detail order detail
3. DO YOU OFFER FREE SHIPPING?
Yes We offer free shipping over specific amount eg 5000 the domestic orderss. For orders below that shiping fee will apply and collected at checko
4. CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
We process quickly to ensure fost delivery, so changes or complications may not aways be possible If youns want modifyyour order please contact us as soon as position at [itemologystore@gmail.com] or[ 03499278493]Well in our best to assist you before the order is shipped
5. HOW DO I TRACK MY ORDER?
Once your order has shipped you will receive an email will tracking number. You can use this number to check the status of your shipment via the courier tracking page
6. WHAT PAYMENT METHODS DO YOU ACCEPT?
We deal in COD
7. WHAT IS YOUR RETURN POLICY
We accept return on most products within 7 days of purchase, as long as they are unused and in their original packing fir detail Information on turns and exchanges please refer to our Return and Refund Policy
Note: due to hygiene reasons, opened or used cosmetics one skin care products are not returnable
8. DO YOU SHIP INTERNATIONALLY?
Yes! We offer intentional shopping to selected counties. Shipping fees and delivery times vary depending on The destination, International customers are reresponsible for any customs duties or import taxes applicable to Their order.
9. HOW DO I KNOW IF A PRODUCT IS SUITABLE FOR MY SKIN TYPE
We provide details description of each product on our website including information about the ingredients and skin type the product is best suited for. If you're unsure about a product or need personalized
recommendations, feel free to contact us for guidance or book a consultation with one of our beauty experts
10. DO YOU OFFER GIFT CARDS?
You, we offer digital gift cards you can purchase a gift card on our website in various denomination: They can be used for online or in store purchases, gift cards are non refundable and cannot be exchanged for cash.
11 HOW CAN I CONTACT COUSTOMER SERVICES ?
if you have any questions or need assistance ,our customer service team is here to help! You can contact us by
itemologystore@gmail.com
Phone : 0349-9278493
Our customer service hours are (9AM ----- 5PM)
12. DO YOU OFFER BEAUTY CONSULTATIONS OR SERVICES?
Yes! We offer a range of beauty services including makeup consultations facials and skincare advice. You con bock an appointment online or by calling (Your Phone Number). Check out our Services page for more information.
13. HOW DO I SIGN UP FOR PROMOTIONS AND UPDATES?
To stay updulyed on special offers new product launches, and more sign up for our newsletter at the bottom of our website. You can also follow us on our social medie channels for the latest updates.
14. ARE YOUR PRODUCTS CRUELTY-FREE?
You we are committed to offering products that are cruelty-free. We carefully curate our collection to ensure that none of our products are test
15. CAN I PURCHASE PRODUCTS IN-STORE?
Yes! You are welcome to our store and shop for products in person. Our friendly stuff is always available to assist you in finding the perfect beauty products and provide personalized recommendations,
It you save any further questions, don hesitate to reach out we're here to help!
Itemology
itemologystore@gmail.com
0310-5536464